# Q&A
# Fir
Q1：Why is the "dealer name" filled in the "employee name" field and the value of the "mileage" field displayed as 0 when calling the API to submit a case to the SAIC MAXUS FIR system?
Field mapping issue. There are two types of errors:1. Field mapping misalignment;2. Field values not filled in
Q2：The images and attachments are sent together with the FIR submission to support vehicle, diagnostic, and maintenance information. At present, these images and attachments are either sent to error fields in FIR or cannot be sent through API at all. What is the reason?
Different types of attachments have different classification codes. Please ensure that all images are classified into the correct category when submitting FIR. For image classification codes, please call the following API: (https://oversea.saicmaxus.com/oversea/api/documents/fir/OptionAttachment.html#response)
Q3：Fault symptom, the fault symptom of the transmission is "warning light on" - the SAIC MAXUS system receives the string associated with the message and displays this string, not the text content.
The fault symptoms need to be filled in with text content. The case system does not have a fault code, while the claim system has a fault code. The two should not be confused
# Warranty
Q4：Warranty claim application submitted to SAIC Maxus system. The claim application will be accepted with 0.0 working hours. Should an error message be returned?
For SAIC Maxus' claims system, 0 working hours is a legal parameter, which requires passing in actual working hours information when calling the API.
# 问&答
# 案例
问题1：当调用API提交案例到SAIC MAXUS FIR系统时，为什么“经销商名称”填写在“员工姓名”字段中且“里程数”字段的值显示为0 ?
字段映射问题。有两类错误：1.字段映射错位;2.未填写字段值
问题2：图像和附件随FIR提交一起发送，以支持车辆、诊断和维修信息。目前，这些图像和附件要么被发送到FIR中的错误字段，要么根本无法通过API发送，是什么原因？
不同类型的附件，具有不同的分类代码。提交FIR时请确保所有图像都分类到正确的类别中。对于图像分类代码，请调用以下API：https://oversea.saicmaxus.com/oversea/api/documents/fir/OptionAttachment.html#response
问题3：故障症状，传输的故障症状是 “警示灯亮起”—— 上汽大通系统接收到了与该信息相关的字符串，并且显示的是这个字符串，而不是文本内容。
故障症状需要填写文本内容，案例系统没有故障代码，索赔系统有故障代码，两者不应混淆
# 索赔
问题4：向上汽大通系统提交的保修索赔申请，0.0 工时的情况被索赔系统接受，是否应该返回一条错误信息？
对于上汽大通的索赔系统来说 0工时是合法的参数，这需要在调用API时传入实际工时信息